Shipping policy
Last updated: 30 September 2026
| At a glance | |
|---|---|
| We ship to | Australia and the United States |
| Dispatch | Within 1 business day |
| Delivery | Usually 3–7 business days after dispatch |
| Free shipping | Australia: orders of $75 AUD or more United States: orders of $50 USD or more |
| Subscriptions | Ship free on every delivery (except the 4-week plan) |
| Tracking | Emailed to you when your order ships |
| Questions | support@homeandlaundry.com |
1. Where we ship
We currently ship to Australia and the United States. We don't ship to other countries at this time.
2. From order to doorstep
|
Order placed Day 0 |
You receive an order confirmation email. |
|
Dispatched Within 1 business day |
Your order is packed and handed to the carrier. We email you a shipping confirmation with tracking. |
|
Delivered 3–7 business days after dispatch |
Timing depends on your location. |
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, and delays outside our control can happen, especially during busy periods.
3. Shipping rates
|
Australia Fast Delivery |
$9.95 AUD Free on orders of $75 AUD or more |
|
Australia Express Shipping |
$14.95 AUD |
|
United States Standard Shipping |
$9.00 USD Free on orders of $50 USD or more |
Your shipping cost is shown at checkout before you pay.
4. Subscriptions
| Standard subscriptions | Free on every delivery, no minimum order value |
|
12-week plan Dishwashing Pods, Laundry Pods |
Free on every delivery, no minimum order value |
|
4-week plan Dishwashing Pods, Laundry Pods |
Standard rates above, including free shipping over the threshold |
See our Subscription & Cancellation Policy for how subscriptions work.
5. Duties and taxes
Orders shipped outside Australia may be subject to import duties or taxes charged by the destination country. These are the recipient's responsibility.
6. Checking your address
- Please check your shipping address carefully at checkout.
- If you spot a mistake, email us straight away with your order number and the correct address.
- Once an order has been dispatched, we can't change the delivery address.
7. Damaged, missing or delayed orders
- Damaged or incomplete parcel: email us within 48 hours of delivery with your order number and photos. See our Refund Policy.
- Tracking not moving: if your tracking hasn't updated for several business days, email us and we'll follow it up with the carrier.
- Marked as delivered but not received: check with neighbours and around your property, then email us and we'll investigate with the carrier.
8. Frequently asked questions
When will I get my tracking number?
We email it to you when your order is dispatched, usually within 1 business day of ordering.
Do subscriptions really ship free?
Yes, every delivery ships free with no minimum order value, except the 4-week plan on Dishwashing Pods and Laundry Pods, which uses standard rates.
Can I change my address after ordering?
Yes, if the order hasn't been dispatched yet. Email us as soon as possible. Once dispatched, the address can't be changed.
Do you ship outside Australia and the United States?
Not at this time.
9. Contact us
Email support@homeandlaundry.com with your order number. We handle all support by email.
Order Shield
Order Shield is an optional add-on you can choose in your cart. It is a service from Home & Laundry, not insurance.
Every order is already covered. With or without Order Shield, if your order arrives damaged, crushed or leaking, or goes missing before it is delivered, we will replace it or refund it. Your rights under consumer law, including the Australian Consumer Law for Australian customers, apply to every order.
What Order Shield adds
- Stolen after delivery: if tracking shows your parcel as delivered but you never received it, we send a replacement.
- Priority reship: approved claims are reshipped within 1 business day.
- Easy claims: a photo is all we need. No carrier forms, and nothing to send back.
How to claim
Email support@homeandlaundry.com within 14 days of the delivery date shown in tracking, with the subject "Order Shield claim: #[order number]". Tell us what happened and, for damage, include a photo of the box and pods.
Good to know
- The Order Shield fee is shown in your cart. It is refunded in full if your order is cancelled before dispatch, and is not refundable after dispatch.
- One stolen-after-delivery claim per customer every 12 months. We may check with the carrier before approving.
- Not covered: an incorrect address entered at checkout, or a parcel refused or left uncollected and returned to us. We will still help you reship it at cost.
- Nothing in this section limits your rights under consumer law.
Related: Refund Policy · Subscription & Cancellation Policy · Terms of Service