Cancellation policy

Last updated: 30 September 2026

At a glance
Who can cancel	Only you. We aren't able to cancel subscriptions on your behalf.
Where to cancel	Website menu, your account, your first order confirmation email, or any subscription notice email
Deadline	Before your next billing date, to stop the next charge
Minimum commitment	Your initial order plus one recurring delivery
Also possible	Skip a delivery or change how often your orders arrive
Shipping	Free on every delivery, except the 4-week plan

1. How subscriptions work

When you subscribe, you receive repeat deliveries at the frequency you choose. Your payment details are stored securely and you're charged automatically.

Standard subscriptions	Charged for each delivery. Ships free.
12-week plan Dishwashing Pods, Laundry Pods	Prepaid: one charge every 12 weeks, and your boxes arrive together in one shipment. Ships free.
4-week plan Dishwashing Pods, Laundry Pods	Charged for each delivery. Standard shipping rates apply (see our Shipping Policy).

2. Your first order

If your subscription is your first order with us, that first delivery is covered by our 30-day money-back guarantee. Later deliveries aren't. See our Refund Policy.

3. Minimum commitment

Subscriptions require a minimum of one recurring order before cancellation. This means you'll receive your initial order and at least one additional recurring delivery before you're eligible to cancel. After your first recurring order has been processed, you can cancel at any time.

4. How to cancel, skip or change your subscription

You need to cancel your subscription yourself. We aren't able to cancel subscriptions on your behalf.

Our website menu	Open the menu and use the manage subscription link.
Your account	Log in to your Home & Laundry account and open your subscriptions.
First order confirmation email	Use the cancel subscription link in that email.
Any subscription notice email	Every subscription email we send, such as upcoming order reminders, includes a link to manage or cancel.

Step by step

1. Open your subscription from any of the places above.
2. Choose to cancel, skip your next delivery, or change your frequency.
3. Do it before your next billing date to stop the next charge.

Charges already processed aren't refunded, except as set out in our Refund Policy or where the law requires.

5. Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you can't cancel the order, but you can request a refund in line with our Refund Policy.

6. Frequently asked questions

Can you cancel my subscription for me?
No. Subscriptions can only be cancelled by you, from the menu, your account, or the link in your subscription emails.

I can't log in or find the link. What now?
Email support@homeandlaundry.com and we'll help you get back into your account so you can manage it.

What if I cancel after my billing date?
That delivery has already been processed and isn't refundable. Your cancellation stops the deliveries after it.

Can I skip instead of cancelling?
Yes. You can skip a delivery or change how often your orders arrive from the same places.

7. Contact us

Email support@homeandlaundry.com. We handle all support by email.

Related: Refund Policy · Shipping Policy · Terms of Service